Tired of talking to sales reps that work for one service provider? We are partners with all of the major service providers in the United States (Paetec, XO, Qwest, ATT, Verizon, Sprint, Cbeyond, US Signal, Global Crossing, Qwest, NetWolves, Covad, Broadvox, Smoothstone, First Communications, Access One, Level 3, and more). Our sales and service team have extensive knowledge and experience with all of our service providers allowing us to provide unbiased recommendations that fit each of customer’s unique needs.
Low Price Guarantee-Our pricing will never be higher than if you worked direct with the service provider or any other competitor, our pricing will either be less or equal to any of our competitors.
We also provide an extra layer of support at no extra cost. The reality is, some service providers offer better customer service than others. Our internal service team will provide an extra layer of support, especially for those service providers who don’t offer the best customer service. We have Tier 1 to Tier 4 support available in our “always answer live” support center. We don’t have an operator answering calls than later having an engineer call you.
Key benefits to remember (everything below is at NO extra cost):
Service provider neutral: We will provide multiple solutions and proposal and give you neutral and honest feedback based on what our customers say from their first hand experiences.
Low price guarantee: we will match or beat any competitive price, even if pricing came from a direct rep.
One vendor to call, no finger pointing: finger pointing will not happen, if you have an issue, we will get it fixed.
More efficient support process: We have direct access to our service provider’s higher levels of support which result in quicker resolution and less time spent from your own staff.
Quicker resolution without our customers being caught in the middle: Our support team has extensive service provider experience, whether voice/data/multi-site MPLS, etc our service team can talk technical to the carriers support center on your behalf. This includes complex routing, outages, protocols, infrastructure issues, delays/jitter/packet loss and other VOIP issues, etc.
Account management: We will be your single vendor for all your voice and internet need. If you have multiple national sites that require multiple service providers, you only need to talk to us for all sites. When you are moving or adding a new site, again, we are your single point of contact.